HOW WE SUPPORT YOU
Our team of experts are on hand to help you with:
- Technical support and assistance
- Start-up meeting and goal setting
- Asset tagging and registering
- Implementation
- Training
- Change management support
- Tool park optimisation
- Regular reviews of status and opportunities
HOW ONSITE SUPPORT HELPED US
Amanda Jolly
Yard Administration Assistant
Sonic Rail Services
U.K.
YOUR ON!TRACK SUPPORT AND SERVICES
On-site support
Our field-based experts are happy to visit you anywhere you choose to provide face-to-face-support. We can help with anything from tagging and registering assets, to training your employees or troubleshooting any issues.
Unlimited phone and email support
Our in-house Customer Services team is on hand to answer your queries via telephone or email. We can use screen-sharing technology to see your issues first hand and guide you accordingly.
Regular software updates
ON!Track software and mobile apps are updated regularly, introducing value-added features and enhancements based on your feedback and fixing any bugs.
Online knowledge base
If you need help performing tasks and actions with ON!Track, you’ll almost certainly find the answer in our online knowledge base – a helpful library of videos and support articles, available 24/7.
Customised development plan
We make switching to ON!Track as painless as possible. When we implement the construction equipment management system together, we’ll work with you to tailor it to your business needs. You can also request a meeting with your Consultant at any time to discuss your current challenges or to get support with your change-management.
